Return and Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

Because all PITSTOP.Social clothing is made-to-order, we manufacture each piece specifically for you when you purchase. While made-to-order items are exempt from standard online return laws, we still want to offer our community a 14-day return window from delivery for a product exchange or store credit to ensure you get the perfect fit.

1. Send an email to hello@pitstop.social stating your order number and the reason you would like to exchange your item or receive store credit.
   
   
2. Package your items securely and mail them to the UK return address supplied to you via email within 14 days of your request.
   
   
3. We highly recommend keeping your proof of postage and emailing us a copy to confirm your return is on the way.
   
   

Please note the following conditions for our return and exchange policy:

• Exchanges & Credit Only: Because our clothing is made-to-order, we cannot offer cash or original payment method refunds for changes of mind or size selection errors. However, we will happily issue store credit or a product exchange.
  
  
• Condition of Items: Returned items must be in brand new, resaleable condition with no visible signs of wear, washing, or use.
  
  
• Faulty Items: If any item arrives damaged, faulty, or incorrectly printed, you are fully protected under the UK Consumer Rights Act. Please email us within 28 days of delivery for a free replacement or full refund to your original payment method.
  
  

How long does it take to receive my replacement product or store credit?
Exchanges and store credits are processed within 48 hours of us receiving your return. You will receive an email confirmation as soon as it is processed.

Do I need to pay for return postage?
Yes. As a non-profit, charitable start-up, we are unable to cover the cost of return postage. The cost of returning the item to us safely is the responsibility of the customer.

What happens if my item is lost or damaged in transit?
The majority of our shipping is handled by Royal Mail and EVRi. If your order goes missing or arrives damaged from our facility, please reach out to us immediately at hello@pitstop.social so we can look into it.

For full transparency on carrier claims, you can view the Royal Mail Lost Post Page, the Royal Mail Damaged Post Page, or contact courier customer service via the EVRi Help Centre.

If you still have some questions or just want peace of mind, feel free to reach out to the team at hello@pitstop.social